Almost all organisations today rely on the Internet to do business – and Pizza Hut Restaurants is no exception. This nationwide chain of restaurants has tightened its internet security and gained more flexible control over employees’ web site usage with a hybrid managed solution from Redscan that comprises both an on-premises security platform and a cloud-based service.
When Pizza Hut Restaurants opened its first eatery in the UK in 1973, the Internet hadn’t even been dreamt of. Today, however, the Internet is essential for the smooth running of this successful business. Web sites are accessed routinely not only by over 170 employees at the company’s UK head office, but also by staff at more than 300 restaurants right across the country.
Controlling and securing this Internet usage has become a top priority for Pizza Hut Restaurants. The company needs to protect its internal systems from the threat of malware, which is so often transmitted via web sites, web-based adverts and downloads. Mariusz Sznerch, lead IT infrastructure architect at Pizza Hut Restaurants, says, “Effective Internet security is something that Pizza Hut Restaurants absolutely has to have. It’s not just something I want; it’s a necessity.”
At the same time, Pizza Hut Restaurants needs to ensure that its employees are focused on using only those web sites that are relevant to their jobs. The company therefore wanted to have more flexible control over which sites (and indeed which specific parts of sites) could and could not be accessed by employees from company-owned devices. This challenge was made more complicated by the fact that many of Pizza Hut Restaurants’ employees work remotely.
“Blocking everything from all users is not the way to go,” says Mariusz Sznerch. “I wanted to give employees all the freedom they need to do their jobs, but still have the ability to block unsuitable and unsecure sites. The solution had to have the flexibility to work for all our employees, wherever they are.”
Pizza Hut Restaurants evaluated solutions from a number of different IT security vendors, and Redscan created a very positive first impression. From the outset, Mariusz Sznerch experienced a strong sense of engagement from both the management team and technical experts at Redscan, and their firm commitment to his business gave him confidence in his choice. “I was instantly struck by Redscan’s professionalism,” he says.
Redscan now provides Pizza Hut Restaurants with a fully managed IT security service for web cleansing and control, delivered partly via an on-premises device and partly via a cloud-based service. Employees from Pizza Hut Restaurants’ headquarters often work outside of the office, so they mainly connect to the Internet via the cloud service, which is managed by Redscan. The 300 restaurants, on the other hand, all connect to the Internet via the Redscan Service Delivery Platform (SDP), which is installed in Pizza Hut Restaurants’ data centre.
Redscan’s managed service for web site cleansing is highly successful in protecting Pizza Hut Restaurants from malware and other Internet-based threats. “In the past, malware was not an insignificant problem,” Mariusz Sznerch says. “Now, I no longer have instances of malware creeping through my IT defences from the Internet.”
In addition, it is much easier for Pizza Hut Restaurants to white list and black list web sites and put in place different levels of web site control for employees at restaurants and head office, according to their varying requirements. “Before I had a massive struggle with that,” admits Mariusz Sznerch.” “I can now be quick and responsive to employees’ needs.”
Unlike Pizza Hut Restaurants’ previous Internet security product, the Redscan solution gives the company more granular controls, enabling it to restrict access to parts of large web sites, without blocking whole domains. For example, Pizza Hut Restaurants doesn’t have to totally block access to Yahoo, to be able to prevent employees from accessing malware-laden adverts served up by Yahoo
The proper management of web site access means that Pizza Hut Restaurants’ employees can work productively, without inappropriate distractions that waste time. Equally, Mariusz Sznerch himself can work more productively as he doesn’t have to spend hours monitoring and managing web security himself, in house. “I have saved massive amounts of time,” he says. “Something that before gave me lots of pain is now a nice, easy procedure. I really appreciate that someone is looking after my Internet security and I don’t have to think about it.”
Over time, Pizza Hut Restaurants has found Redscan to be highly responsive to its needs and able to adapt its services to meet new business requirements. For example, Redscan now also provides an email handling facility for Pizza Hut Restaurants, conveying 15-35,000 outgoing emails a month via the Redscan SDP. “Pizza Hut Restaurants is a medium-sized company and sometimes we have to do things quickly,” Mariusz Sznerch explains. “Redscan is a very agile and professional company.”
Pizza Hut Restaurants appreciates that its web cleansing service is monitored and managed 24/7 by Redscan’s security experts. “I know that the job will be done right, because Redscan knows what it is doing,” says Mariusz Sznerch. “Redscan always answers my calls. I don’t have to wait or chase; it is absolutely fantastic.”
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