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Kroll is a leading provider of end-to-end cybersecurity, digital forensics and breach response services – responding to over 3200 security events every year. Our goal is to quickly contain the compromise and smoothly guide you to recovery, to leave your team in the strongest position possible, with minimal business disruption and your reputation intact.


What is incident response?

Cyber security incident response is the approach an organisation takes to plan for, respond to, manage, and mitigate cyber security incidents. The ultimate goal of cyber incident response is to limit the damage and disruption of attacks and, where necessary, restore operations as quickly as possible.

When your organisation is impacted by a cyber security breach, a clear understanding is needed to take control of the situation and respond quickly and effectively to protect your assets, operations, and reputation. Whether the incident is the result of an external actor or insider, Redscan and Kroll’s global team of incident response experts are ready to help as fast as possible, with the technology to support both remote and on-site investigations.

Incident response services

Remote and on-site
incident response services

Whether you need help in an emergency or long-term support to enhance your organisation’s cyber incident response procedures, our experts are on hand 24/7 to provide assistance across the incident lifecycle.

Our cyber security incident response services include:


Cyber incident response service features

Get the help your team needs to quickly respond to incidents and minimise damage and disruption, but also support to formulate an effective cyber incident response plan for the future.

24/7 support and assistance

Should the worst happen, our experienced global team of cyber incident response experts are available to provide remote and on-site support around-the-clock.

Deep forensic investigations

By leveraging our computer forensic expertise and traditional cyber investigative techniques, we help ensure no digital evidence is overlooked and you have an accurate picture of any systems and data that have been compromised.

Detailed reporting and remediation guidance

Our expert team can help to clearly communicate the impact of incidents to internal stakeholders, partners, customers and regulators. To help you overcome incidents as quickly as possible, we provide remediation advice and support to help overcome them and avoid the risk of suffering additional damage and disruption.

Incident response planning and validation

Our cyber security incident response service and security assessment team can help you to build and implement a robust incident response plan and validate that plan's effectiveness with table-top exercises, such as Scenario-based Assessments and Red Team Operations.

Incident response FAQs

Frequently asked questions

What is incident response?

Incident response is the process of responding to, managing, and mitigating cyber security incidents. The purpose of incident response is to limit the damage and disruption of cyber-attacks and, where necessary, restore operations as quickly as possible.

What is a security incident?

A cyber incident or cyber security incident is an event that could lead to a compromise of confidentiality, integrity or availability. In practical terms, this could include an unauthorised data breach, unlawful data processing, the altering of data without consent, or a malicious attempt to disruption or denial of service.

How should you respond to a security incident?

When a security incident occurs, it is important not to let panic set in. Effective incident response requires a clear and robust incident response plan which outlines the actions key stakeholders need to take in a variety of scenarios.

What is an incident response plan?

An incident response plan is a set of actions and procedures that outlines an organisation’s response to security incidents. An incident response plan is designed to facilitate timely and effective incident mitigation by making it clear what steps should be taken and by whom.

What should an incident response plan include?

An incident response plan should include guidance for:

  • the assignment of responsibilities between responders
  • the outlining of technical protocols and escalation points
  • planning for resource gathering and documentation
  • establishment of communications and notification procedures
  • determining a review and testing schedule
What is a CSIRT?

A Computer Security Incident Response Team, or CSIRT, is a group of experts responsible for responding to security incidents. A CSIRT will include the security, IT and digital forensics staff responsible for other cyber security functions, but may also include PR, HR or legal personnel to help with breach reporting and notification requirements.

What are the six steps of incident response?

The six steps of incident response are as follows:

  1. Preparation – incident response planning and process creation
  2. Identification – information gathering and incident analysis
  3. Containment – patching and damage limitation
  4. Eradication – threat removal and mitigation
  5. Recovery – returning systems to full operation
  6. Learnings – identification of improvements, further testing

Get immediate incident response assistance

Kroll EMEA hotline: +44 (0) 808 101 2168

Incident response support

The support to manage security incidents, whatever the scale

Building a cyber security incident response plan to deal with breaches as and when they arise is fraught with unknowns. Our unique and extensive frontline experience means we can help you make informed decisions at every stage. Kroll’s team of incident response and forensics experts have the expertise to investigate cyber incidents of all types – no matter the type, complexity or severity. We can deploy remote solutions quickly and/or be onsite within hours.

Common threats our cyber incident response services help to address:

  • Business Email Compromise
  • Advanced Persistent Threats
  • Malware, keyloggers and backdoors
  • Ransomware
  • Insider threats
  • Web application attacks
  • Targeted IP theft
  • Supply chain attacks

Incident response retainer

Flexible incident response retainers

To help your organisation better plan for and respond faster and more effectively to security incidents, Kroll’s incident response retainer provides elite digital forensics and incident response capabilities on-demand. Kroll’s services are flexible and configurable to the needs of your environment, regardless of the technologies you use.

With a transparent pricing model to ensure you get value for money, a Kroll cyber risk retainer provides peace of mind that security and forensics experts are on hand to support incident investigation, notification, containment and remediation.

Get more info

About us

Why choose Redscan and Kroll
for incident response

A Redscan employee shakes hands with a partner
  • Flexible, on-demand services to suit a wide range of security needs
  • Recognised by CREST and the PCI Council
  • A team of over 450 DFIR experts globally
  • >3,200 security incidents responded to every year

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